Fastcomet Hosting Review 2017
Is FastComet The Right Host For You?
Welcome to Bit Pak’s FastComet Hosting Review. We thought it was about time we cast our beady eye over FastComet as a host. We’re excited. We’ve been hearing some good things but we are possibly the most demanding reviewer of hosting online in 2017 so it’s going to be interesting to see just how good FastComet is when compared to the best hosting providers online. Let’s get into it.
Detailed review of FastComet Hosting
FastComet have been providing hosting solutions for over 7 years now. It means they’ve already established a reputation, but it also means they’ve ironed out all those little issues that many new hosting services have. Having that expertise and experience should be a comfort blanket. WIth your hosting, you want to be working a company that knows what they are doing.
They actually started by offering bespoke services to individual business as system administration, before deciding to take the plunge and launching a cloud based public service in 2013. They take pride in being one of the first hosting providers to offer a SSD Cloud Hosting solution.
Presently, they have near 12,000 clients from over 70 countries around the world. Their client support boasts of handling 45,000 emails, 140,000 live chats and near 300,000 ticket updates. The 45 day money back guarantee is no slouch either.
Most hosting companies offer a variety of solutions and FastComet Hosting are no different. You’ll get Web Hosting, Cloud VPS Hosting and Dedicated Server Hosting. You can also get other hosting services such as Open Source Hosting, WordPress Hosting, Joomla Hosting
Up time of a minimum of 99.9% guaranteed
Customer Service is Exceptional
Easy Signup, especially for novices
Easy to Install CMS and Third Party Integrations
Relatively expensive for Entry Level
Access After Payment is Not Instant
You can never underestimate the importance of performance speed. It has a bearing on how many visitors hit upon your site and stay around. As a general rule of thumb, people expect pages to open within 3 seconds. Any longer and upto 40% are very likely to click to another site. That’s the reality of our attention spans and you should take it into account when picking a host.
Can you afford to lose 40% of your visitors? Most websites can’t. So, for the shared hosting, FastComet is a little slower than the 3 second mark. By their own measurements and testing they fall in at the 3.8 second marks which is really pretty good at their price point, but you will lose some of the more impatient visitors to your site.
I’m glad they are open about their site speed. It adds an element of trust, you can trust them to do what they say they will do. However, I would be a little concerned that with SSD Hard Drives, it’s not a little faster than that.
But at the same time, they are very affordable. If you were working with a very tight budget it performs well enough to be a seriously good candidate and worthy of your time and consideration.
In terms of up-time, which is a really important, you should rightfully have high expectations and in this sense FastComet delivers. They have great up-time, more than 99%. If you have a large website, you are more likely to have a more premium service, a managed server, so it's not an issue. If you have a smaller website then it's plenty reliable.
As we’ve already mentioned, it’s often the client support that get overlooked or devalued. They prefer to focus on performance and price which is false economy because extended downtime of your website is going to cost you. The time you spend resolving any technical problem is a cost. Your time it money. Choosing a host provider that is “affordable” will actually be more costly that most other providers when you factor in the cost of your time having to chase or wait for tickets or call backs.
If you have been unfortunate enough to experience poor customer support, why would you ever consider putting yourself in a position where you are likely to experience that sense of frustration and humiliation you experience when receiving negative customer support?
Of course, most hosting answers can be found online. You could head over to YouTube and with some searching and trial and error you might well find the solution. But, the question is, why should you? If it takes you 2 hours to resolve the problem and you value your time at $30 per hour then your hosting has just cost you an additional $60. If that happens once or twice a year, then it’s likely your hosting as doubled in price.
Fast Comet offer an indifferent client support experience. You need to be careful when assessing feedback from other clients because we all know that often people more likely to say something negative as they are something positive. But having said that, there are a few too many complaints for my liking. They seem to have an issue with the speed in which they reply to tickets. It could be 15 minutes or several hours.
On the plus side, You can call them, email or chat to them. And the support is 24/7. It’s about understanding the customer service is not perfect, especially with the ticketing. If time is short and you are on a deadline then call them or take advantage of the chat if it’s available.
First you should probably know what hosting package you want
Before you choose a host, it's good to know what the different packages they offer are. We think their VPS service is top notch, our favourite 3 options are the following.
Key features of the Starter VPS Hosting Package
- 1GB Ram
- 30 GB SSD Storage
- Unlimited Domains
- Unlimited Bandwidth
If you're looking for a hosting service that combines great quality with a really strong price point then you're i the right place. Especially if you want to work with an award winning hosting provider with an outstanding reputation online.
Key features of the most popular VPS Package
- 2GB RAM
- 60 GB SSD Storage
- Unlimited Domains
- Unlimited Bandwidth
If you are expecting more traffic or your audience is already building then you're going to need a little my might and power from your host without costing the earth. This is what they package offers and why it's the most popular.
Key features of the largest VPS Hosting Package
- 8GB RAM
- 120 GB SSD Storage
- Unlimited Domains
- Unlimited Bandwidth
If your website is eCommerce or has a well established audience then this is the perfect place to start looking. You get the extra performance which you need, but with a company you can trust and all at a reasonable price that offers value.
What other hosts provide similar services?
Another Hosting service worthy of your consideration is WP Engine. When it comes to specifically hosting WordPress websites they have no equal and also score a full 5 stars. Expect amazing site loading speeds and all the support you need to never have to worry about your WordPress website. Check out our WP Engine review right here.
Fastcomet Hosting: Other things to know
Average speed, amazing uptime, but noncompetitive pricing...
We've done a cross-comparison analysis of FastComet Hostings performance benchmarks vs the benchmarks of several other hosts in their bracket.
Frequently Asked Questions
Is there a perfect host?
The fact is, you’ll not find one service that is the perfect host for everyone. However, you can find the perfect host for you, but only if you’ve taken the time to consider what you need from your hosting before you do your research.
It’s a mistake we’ve made ourselves. We’ve made an emotional decision. We’ve liked the look of the website, or the sales page without actually sitting down and working it what it is we need. There are a few questions you should be asking yourself.
Are you new to website design or are you an ‘expert’?
Are you looking for hosting for a new website or rather looking to migrate an existing site from a previous host?
How heavy is your site? Is it going to be a small blog or an authority or ecommerce site?
Do you need a host that’s going to grow as your website grows?
Ask yourselves these questions and you’ll have a good understanding what you should be looking for when you start your research. If you don’t you’re increasing the risk of falling into the trap of picking something that looks shiny or seems to be cheap.
Once you’ve asked yourself these questions we feel it’s a good idea to look at each host you’re considering from 4 different perspectives. This is exactly how we choose our hosts and these are things we look at when writing our reviews.
Provider speciality: Generally speaking, you’ll find that most hosting providers out there have some speciality of service. Sure, they will offer a complete range of hosting solutions but they’ll be geared to be excellent at one type of service. And it makes sense doesn’t it.
If you’re launching a small website then look for a supplier that really goes the extra mile with their shared hosting. They offer SDD and limit the number of websites hosted. Whereas if you’re looking for larger package then you should probably be considering a VPN or dedicated server, so you should be looking for a host that excels there.
Technical Specifications: You don’t necessarily need to understand the ins and outs of all the technical components that make a good hosting solution. But it’s important to know what they are so you understand what to look for when making your hosting decision.
You need to be looking at RAM, disk space, processing power, usage limitations. You need to know that SDD is the latest benchmark for Hard Drives and how much faster they are. If you go with a host that doesn’t have SDD hard drives you're about to be obsolete.
Client Support: Your time is money. So, with that in mind, the longer you spend trying to resolve a hosting service that more costly that hosting services really is. You need to factor that into your cost when judging a host on price.
It really doesn’t matter what your level of expertise is. For those needing more support then you’re likely to need client support more often so it’s vital that you save as much time as possible. But, likewise, for those who can manage the technical side of hosting a website themselves, when a problem arises you’re going to need a service that is going to save you time and limit downtime.
Note: An important thing to consider is the location of the customer service. So many companies outsource their client support services. We’ve found the closer the client support team is to the technical departments the better service is. It’s a big plus to use a hosting service with local client support.
User Interface: Following the very popular theme of your time is money, you need an interface that makes hosting really easy to navigate. If you’re a novice, you want an interface that makes it easy to use the simple functions, whilst those with more expertise will want the advanced features more accessible and easy to use,
What Data Centres do Fast Comet use?
I know I promised not to bore you with too much of the Geeky stuff but data centers really matter. The quality and location of the data centers will go a long way in determining the quality of the hosting solution.
Most readers haven’t taken the time to understand why they matter but they do, and here’s a heads up on the basics. The quality of the hardware is going to be difficult to measure unless you’re into that kind of thing but having SSD hard drives is important, and it’s something that FastComet offers.
SSD explained: In layman's terms the SSD uses a flash memory that is a little like RAM on your computer. The difference is, when the power is turned off the Solid-State drive (SSD) the data is still stored.
The reason why this is awesome is because the flash memory makes the data instantly accessible. With a traditional hard drive the data needs to be retrieved whereas with the SSD drive it’s instantly available and means no lag. The result is a webpage that loads much quicker and as we’ve already discussed, a slow web page turns away page visitors.
Location: For increased performance the location of the data centers also matter. The further the distance from the user fetching the website the slower it will be. If most of your audience is from the US then having a US based data center makes perfect sense and is going to have a positive impact on page load times. However, if you’re Europe based or Asia based then you’d want a data centre located near by
In this sense Fast Comet doesn’t disappoint. They have several data centers in the US, a couple in Europe and a data center in Singapore too. They have a truly international client base, with clients from 70 countries around the world. This means that they are able to deliver the same standard of service regardless of where ever you are located in the world.
Data Center takeaways
You couldn’t ask for more when it comes to reviewing FastComet Hosting datacenters. They are using the latest technology, impressive hardware and they have invested in their international client base by supporting them with data centers in Europe and Asia, to complement their East and West coast US data centers.
Is this good value for money?
FastComet are a good all round host. Definitely worth your attention. When looking at hosting for larger sites, perhaps for an ecommerce store with thousands of products, then I would suggest looking at hosts that specialize in the kind of services you need. Although FastComet Hosting offer suitable services I think they are a better fit for smaller websites.
You’re looking at a SSD server, so the latest technology, at less than $5 a month. In fact, currently you are looking at more like $3 per month. For the quality of service they offer, the level of support and speed and performance of their hosting, that’s a heck of a lot of bang for your buck.
" if you want to know why Fast Comet are award winning then try them, you won't be disappointed"
If you’re looking for a cheap, good quality shared hosting then FastComet Hosting get’s two thumbs up from Bit Pak. At a shade over 3 seconds page load speed is pretty good and that is backed up by the fact that the data centers have SSD drives and are located around the world adds to the performance of the service.
These are not mind blowing figures but when you measure them against the pricing of the shared hosting, and compare them against rival hosting services within this price range then you’re definitely going to receive better performance with FastComet.
Very similarly, when you look at their Client Support you’ll get the same result. It’s not the best, there are others that deliver better client support on a more consistent level. But it is 24/7 and when you give them an overall mark it would a solid 7/10. Now, again, comparing it with other services that fall into this price range, it makes them one of the go-to hosting solutions for shared hosting, perfect for smaller sites.